To ensure providing excellent service to all of our clients;

The following policy applies to every party reservation with no exception

• NON-REFUNDABLE $100.00 deposit. The deposit is non-refundable in all circumstances.
• Once a party package is reserved, CAN NOT be Downgraded.
• Customer will be charged the full amount if he/she does not show up on the party reserved day.
• All sales are final, No funds will be returned.
• Cancellation must be in writing and send to us via e-mail 2 days prior to the party reserved day.
• Advance notice to upgrade a party package - at least one week in advance.
• Minimum 3 weeks notice in advance to reschedule your party package reservation.
• Actual party package prices will be itemized on the invoice with the customer, with applicable tax added to the charges.
• Clean socks are required for everyone entering the play area.
• Food and drinks allowed in party room only.
• No outside food allowed.
• Family is Welcomed to bring a Cake or cupcakes for a reserved private party package.
• No outside PIZZA.
• No outside drinks.
• No glass containers inside building.
• No rough play allowed.
• No alcohol is allowed in the facility.
• The use of the facility is at your own risk.
• Remaining balance and extra charges “for additional kids” must be paid before the beginning of the party, no exceptions please.
• Any purchases during the party must be paid at the time of purchase.
• Liability Release must be signed and brought to the front desk by the Parent(s) or Guardian(s) before entering the play area.
• For additional food, you can order from Wacky Cafe.
• Party packages, group playground and room rentals are available without any additional options (e.g., food or drinks), inquire for pricing